Quick Summary

• Returns/exchanges apply to purchases made through Hyperfit Shop (website).

• Submit your request as soon as possible after delivery.

• Items must meet eligibility conditions (see ‘Eligibility’).

• Keep the original packaging until the case is resolved.

Eligibility

A return/exchange may be accepted if your item meets the conditions below:

Time Window to Submit a Request

Submit your return/exchange request within 7 days after delivery. Requests made long after delivery may be difficult to process.

Non-Returnable Items

Common Reasons

• Damaged on arrival

• Wrong item/variant/size

• Manufacturing defect (after verification)

How to Start a Return/Exchange

• Purchased from Hyperfit Shop (website).

• Item is in good condition, not excessively used, and not damaged due to misuse.

• All labels/accessories/freebies (if any) are included.

• Original packaging is included (recommended).

• Request is submitted within the applicable time window (see ‘Time Window’).

Some items may be excluded from returns/exchanges due to hygiene or specific conditions.

• Items with opened seals.

• Items damaged due to improper use.

1. Prepare details: order number, product name, and reason.

2. Take photos/videos of the item and packaging (required for damage/wrong item cases).

3. Submit your request via the form or WhatsApp.

4. Our team will review and send next-step instructions.

5. Ship the item as instructed (if approved).

6. Resolution: exchange shipped or another solution (based on verification).

Return Packing Guidelines

• Use the original packaging when possible.

• Add bubble wrap/extra protection.

• Make sure the item doesn’t move inside the box.

• Attach the shipping label as instructed.

Return Shipping Costs

Return shipping costs may depend on the reason (e.g., wrong/damaged item vs other reasons). We will confirm details after reviewing your request.

Possible Outcomes

• Exchange (correct variant/size).

• Replacement unit (if available).

• Alternative solution (e.g., part/guidance), depending on the case.

• Refund (if applicable), based on payment method and terms.

Return Form

Contact our team with: order number, product name, and tracking number (if any) so we can help faster.